Customer care
Delivery & returns
Find help with a delivery, a return or an order you have already placed.
Delivery
Your checkout shows delivery options and charges for your address. Items from different makers may arrive separately.
Made-to-order Zatchels bags typically take around 21 days to dispatch. Allow additional time for the parcel to travel to you.
Track my orderReturns
Email customer care with your order number and the item you wish to return. We’ll confirm the correct return address.